Privacy Policies

Privacy Policy relates to the information of the user collected by CarInfo during the functionality of the App.

CarInfo being a pioneer in this field sets very high standards for itself, which also translates to our Privacy Policy.

CarInfo collects, uses, retains and protects your personal information in accordance with its privacy standards as well as any applicable national laws. CarInfo may process or retain your personal information on its servers in India.

This policy may change from time to time, your continued use of CarInfo’s services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

CarInfo collects following types of information/data from and about our users of our Services: User Data: While using the app CarInfo may collect certain information provided by the user like the name, e-mail address, mobile number, gender, name of the city, profession, nature of vehicle owned by the user, profile picture, date of birth, car dealer details etc. Vehicle Data: CarInfo may collect the certain vehicle data of User which is sourced from multiple channels, including publicly available databases, user-generated data, and third-party contracts.

Your Personal Information: Personal Information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have, or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise. Information about your internet connection, the equipment you use to access our Services and your usage details.

We collect this information:

  • Directly from you when you provide it to us; and/or
  • Automatically as you navigate through our services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).

Thus, no Personal Information of the Users is utilized for any commercial purpose or disclosed to third parties, except for publicly available information about vehicles obtained from various sources, including third-party contracts, user-generated data, and publicly available databases, unless explicitly consented by the User. Personal Information stored by the App is solely used for analyzing statistical data to enhance the functionality of the App. Once this information is no longer necessary, it is promptly deleted from our servers. The same data accessibility is provided to all Users of our App. Should the third-party data sources discontinue providing certain or all Personal Information, CarInfo commits to cease disclosing such information, except for publicly available data, unless explicitly authorized by the User.

As far as the Non-Personal Information of our Users is concerned, CarInfo may disclose such information to our trusted partners/affiliates in case the User consents to it, who shall comply with this Privacy Policy and relevant laws. CarInfo shall ensure that the Personal Information is kept separate from the Non-Personal Information.

Non Personal information is also only temporarily stored on our servers and is collected when a User interacts and uses our App.

CarInfo has introduced a feature of uploading various documents to help create a repository for the ease of our Users. Uploading of any document by the User shall tantamount to consent on part of the User to allow CarInfo to save these documents on its backend servers for simplifying access and availability of these documents for the User on the App. CarInfo undertakes to maintain the privacy of these documents under all reasonable circumstances within its control and shall not share any of these uploaded documents with any third party without the consent of the User.

CarInfo allows its Users to input data or information through a manual flow on its App. Inputting of data shall tantamount to consent on part of the User to allow CarInfo to save this data on its backend servers for better interaction with the user by recommending personalized solutions and products. CarInfo undertakes to maintain the privacy of this data under all reasonable circumstances within its control and shall not share this data with any third party without the consent of the User.

The app does use third-party services that may collect Non-Personal information of the User or data that is publicly available from multiple channels. The User undertakes to agree to the Privacy Policy of the third-party service providers used by the App, whose links are as below: Google Play Services AdMob Audience Network Branch TrueCaller Firebase

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • provide the Service on our behalf;
  • To assist us in analyzing how our Service is used.
  • To provide interest-based advertising based on probabilistically modeled insights based on visitation patterns.

If the Users of CarInfo share any information on the App or the Third-Party links on the App, such content or information shared by the Users may be visible to other Users and can be read, collected and used by them.

CarInfo has made commercial tie-ups with Third parties whose services supplement the service provided by CarInfo and help us provide complete and user friendly solutions to our Users. However clicking on these links and availing the services of any Third Party entity is optional and entirely upto the discretion of the User. Clicking on any Third Party link may transport the User to the App/Website of the Third Party. Although CarInfo has made all efforts to tie-up with the most reputed Third Party brands, however any transactions made by the User on these Third Party platforms shall be entirely between the User and the Third Party entity and CarInfo shall not be held liable in any case.

While using the App, in case of an error, CarInfo may collect data and information (through third-party products) on User’s phone called Log Data. This Log Data may include information such as User’s device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. However, no Personal Information of the User is disclosed either by CarInfo or any third party without the specific consent of the User.

CarInfo may send some marketing material to the e-mail addresses of our Users, Push Notifications, SMS/WhatsApp which may or may not be linked or related to our App and may be sent by Third parties. However, Users shall have the option to opt-out of these promotional or marketing e-mails, Push Notifications, SMS/WhatsApp. No claims whatsoever should lie against CarInfo for sending these marketing and promotional e-mails, Push Notifications, SMS/WhatsApp.

If the User opts out of targeted advertising delivered by CarInfo, please note this does not mean User will not receive advertisements. This solely provides User with the choice to receive advertisements that are not targeted at the User and to control the data collected on User for the purpose of displaying advertisements.

CarInfo shall employ all means to protect your Personal Information. However, despite all measures to protect the data on our servers, CarInfo shall not be responsible for any unauthorized access or use of data.

Any reviews of our App by the Users are also in public domain and are accessible to the public at large.

CarInfo without any prior permission do not permit anyone to load/hyper-link any part of the App to any other App/website. CarInfo also do not permit any app/blog or any social media pages to be hyper-linked to CarInfo’s App.

By accessing this website the user agrees that CarInfo will not be liable for any direct or indirect loss, of any nature whatsoever, arising from the use or inability to use the website and from the material contained in this App or in any link thereof. The use of the App or any incidental issue that may arise shall be strictly governed by the laws in force in India and by using this App the user submits himself/herself to the exclusive jurisdiction of the courts in Delhi/New Delhi.

The copyright and Trademark of the material contained in this App exclusively belongs to and is solely vested with CarInfo. The access to this App does not license the User to reproduce or transmit or store anywhere or disseminate the contents of any part thereof in any manner.

CarInfo reserves its rights to change or amend its privacy policy as per the management policy norms or Government of India guidelines from time to time. If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@carinfo.app . CarInfo shall delete and purge your data from its servers within 7 working days of the receipt of request.

LENDING SERVICES

if you avail the lending services through CarInfo mobile app, this Policy will be applicable to you.

  • You may request us to delete your information or revoke the consent to access or opt out of processing your application by submitting a request for account deletion through the CarInfo mobile app via the profile section. On submitting a request to delete Your account, you confirm/understand that:
  • You have no outstanding credit facility availed on the CarInfo platform.
  • You have no pending or potential grievances in relation to any of your previous dealings with Us.
  • Your account will be permanently deleted. We will not be able to reactivate your account.
  • You will receive no further communications from CarInfo.
  • You however understand that We will be required to or retain, and accordingly use and disclose any specific data if required by law, rule, regulation, law, enforcement, governmental official, legal, or regulatory authorities and / or to such other statutory bodies who have appropriate authorisation or for the purposes of completing any legal obligations or for audit requirements. We will not retain your Personal Information (including sensitive personal data) for longer than is required for the purpose for which the information may lawfully be used.
  • only a one-time access will be taken for camera, microphone, location or any other facility necessary for the purpose of on-boarding/ KYC requirements only with your explicit consent.
  • CarInfo App will not access your mobile phone resources such as file and media, contact list, call logs, telephony functions, etc.
  • CarInfo App does not store your personal information except some basic minimal data (viz., name, address, contact details, etc.) that may be required to carry out our operations.
  • All your data is stored in servers located in India.
  • We are an ISO 270001 certified organisation and have an incident management policy/security breach handling policy in place and any breach of security shall be handled as per the ISO standards and our policy.
  • Details of the third parties we share your personal information with are set out below:
S.No.EntityPurpose for sharing
1IndialendsPersonal Loan
2Prefr - Credit VidyaPersonal Loan
3L&T financePersonal Loan

For any grievance, please follow the escalation matrix provided below for quick redressal:

LevelActionDetails
L1Raise a ticket on carinfo appPlay store or App store
L2Raise request over mailsupport@carinfo.app
L3Raise to GROCarinfo Grievance officer Name - Rachna - 9310516278,
L&T greviances

RBI Sachet Link - https://sachet.rbi.org.in/

car info

CarInfo is your all-in-one app for all your vehicle info needs and RTO vehicle information. Now manage all your vehicles in one place. Trace your car number with owner name

ISO 27001:2022 Certified

location

Dwarka, New Delhi

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